Warranty & Guarantee

Our Commitment to Quality

At NESTIVOY, we are committed to providing high-quality building blocks, creative block puzzles, and educational learning devices designed to deliver a safe, enjoyable, and reliable experience.

Every product is carefully inspected before shipment to ensure it meets our quality standards. If your product arrives damaged, has a manufacturing defect, or experiences a qualifying issue during the warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from NESTIVOY are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal and intended use of the product.

Depending on the situation, we may provide:

  • Product replacement
  • Replacement parts or components (if available)
  • Store credit
  • Refunds (where applicable)

The final solution will depend on the nature of the issue, product availability, and the specific circumstances of the claim.

What Is Covered

Our limited warranty may cover the following issues:

Manufacturing Defects

Material or workmanship issues that affect the normal use, assembly, or functionality of the product.

Missing or Defective Parts

Issues involving missing, damaged, or incorrectly manufactured components included with building blocks, block puzzles, or learning devices.

Functional Problems

Product performance issues that occur during normal intended use and are not caused by misuse, accidents, or improper handling.

Damaged Upon Arrival

Items that arrive damaged, broken, or unusable due to shipping or handling during delivery.

What Is Not Covered

This warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, crushing, or breakage
  • Improper assembly, operation, or handling
  • Misuse or use outside the intended purpose of the product
  • Exposure to excessive moisture, extreme temperatures, chemicals, or unsuitable environments
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Improper cleaning or maintenance
  • Lost or stolen items
  • Damage occurring after the applicable warranty period

Minor variations in product color, texture, shape, printing details, or decorative elements that do not affect product function are generally not considered defects.

Damaged or Defective Items

If your order arrives damaged, defective, or missing parts, please contact us as soon as possible after receiving your package.

To help us review your request efficiently, please provide:

  • Your order number
  • Your name and email address
  • A description of the issue
  • Clear photos or a short video showing the problem
  • Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer support team has completed the review of your request.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer service team using the contact information provided on our website.

Please include your order number and supporting photos or videos.

Our team will normally review your request and respond within 24-48 hours.

Additional information may be requested if needed to verify the issue.

Replacement Products

If your replacement request is approved, we will make reasonable efforts to provide the same product.

If the original item is unavailable, we may offer:

  • An equivalent replacement product
  • Store credit
  • Another suitable solution

Replacement availability may vary depending on inventory.

Refunds

Warranty approval does not guarantee a cash refund.

Refund eligibility depends on the nature of the issue and our applicable Return & Refund Policy.

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Warranty Terms and Return Policy Are Different

Our return policy applies when you wish to return eligible products within the applicable return period.

Our limited warranty applies to qualifying manufacturing defects and product-related issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package arrives damaged, we recommend taking photos before opening the package.

If the product inside is damaged, please contact our customer support team and provide:

  • Photos of the outer packaging
  • Shipping label
  • Damaged product
  • Any damaged internal packaging materials

This information helps us review your request more efficiently.

Product Care Instructions

To help your NESTIVOY products remain in good condition:

  • Follow all included product instructions
  • Use products only for their intended purpose
  • Handle building blocks, puzzle pieces, electronic learning devices, and accessories carefully
  • Avoid unnecessary exposure to moisture, heat, or harsh chemicals
  • Clean products using suitable materials and methods
  • Avoid excessive force, bending, twisting, or impact
  • Store products in a clean and dry location when not in use

Improper use or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty provides additional rights beyond any consumer protection rights you may have under applicable laws.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.

Contact Us

If you have any questions about our products, warranty coverage, or an existing claim, please contact our customer support team.

Customer Support Email:
service@nestivoy.com

Our goal is to respond to customer inquiries within 24-48 hours.