Privacy Policy
Last Updated: September 16, 2026
NESTIVOY operates this website and online store, including all related information, content, features, tools, products, and services, to provide you (the customer) with a shopping experience for children's educational products and learning-related goods (collectively referred to as the “Services”).
The NESTIVOY online store is owned and operated by Hainan Muy u Technology Co., Ltd.
NESTIVOY uses Shopify’s e-commerce technology platform to provide customers with a secure and convenient online shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit nestivoy.com, use our Services, purchase products, participate in marketing activities, contact our customer support team, or otherwise communicate with us.
If our Terms of Service conflict with this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy shall prevail.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge and agree to the information practices described in this policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Personal information does not include information collected anonymously or information that has been appropriately de-identified so that an individual cannot reasonably be identified.
Depending on how you interact with NESTIVOY Services, your location, your privacy choices, and applicable laws, we may collect or process the following types of information:
• Contact Information, including your name, email address, phone number, billing address, and shipping address.
• Account Information, including login details, account settings, saved addresses, order history, and related account information.
• Order and Transaction Information, including browsing activity, saved products, items added to cart, purchased products, order history, refunds, returns, exchanges, and transaction identifiers.
• Payment Information, including payment-related information processed through third-party payment providers. We generally do not store complete payment card numbers or payment security codes directly.
• Customer Service Information, including inquiries you send to us, order details, product questions, images, and other information you voluntarily provide.
• Device Information, including device type, browser type, operating system, IP address, network information, and related device identifiers.
• Website Usage Information, including pages visited, products viewed, search activity, visit times, referring pages, and website interaction records.
• Marketing and Advertising Information, including advertising interactions, campaign data, conversion information, and related advertising identifiers.
• Cookie and Privacy Preference Information, including cookie choices, consent status, and browser or device privacy settings.
Sources of Personal Information
We may collect your personal information through the following methods:
• Directly from you when you purchase NESTIVOY products, create an account, provide order information, subscribe to emails, or contact us.
• Automatically through our website, including cookies, pixels, scripts, local storage, server logs, and similar technologies.
• From Shopify and third-party service providers that support our website operations.
• From payment processors and payment service providers regarding transaction-related information.
• From logistics companies, warehouse providers, and order fulfillment partners regarding shipping-related information.
• From advertising, analytics, and marketing service providers.
• From fraud detection, security, and risk management service providers.
• From business partners or other third-party sources where permitted by applicable laws.
How We Use Your Personal Information
Depending on how you use NESTIVOY Services, we may use your personal information for the following purposes:
Providing and Improving Services
We may use your information to:
• Process orders and payments
• Arrange product delivery
• Provide shipping tracking information
• Manage shopping cart functionality
• Manage account information
• Process returns, refunds, and exchanges
• Respond to customer inquiries
• Improve website functions and shopping experience
Payment and Transaction Processing
We may use your personal information to:
• Verify and process payments
• Maintain transaction records
• Prevent unauthorized payment activities
• Manage refunds, order cancellations, and after-sales services
Payment processing is generally completed through third-party payment service providers.
We do not directly store complete payment card numbers, banking passwords, or payment security verification codes.
Payment service providers may process your payment information according to their own privacy policies.
Marketing and Advertising
Where permitted by applicable laws, we may use your personal information to:
• Understand customer interest in NESTIVOY products
• Analyze advertising performance
• Measure marketing campaign results
• Improve advertising content and delivery methods
• Send product updates, promotional information, and special offers
You may unsubscribe from marketing emails at any time by using the unsubscribe function included in our emails.
Website Analytics and Experience Optimization
We may analyze website usage data, including:
• Product browsing history
• Search behavior
• Page visits
• Shopping cart activity
• Order activity
• Website interactions
This information helps us:
• Optimize website functionality
• Improve user experience
• Enhance product presentation
• Understand customer needs
• Improve NESTIVOY services
Cookies and Similar Technologies
NESTIVOY and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies.
These technologies may be used to:
• Ensure the website functions properly
• Save shopping cart information
• Remember your website preferences
• Improve website security
• Analyze website traffic
• Improve website performance
• Measure advertising effectiveness
• Analyze purchase conversions
• Support marketing activities
Cookies are generally categorized as:
• Necessary Cookies
• Functional Cookies
• Analytics Cookies
• Advertising Cookies
Necessary Cookies are essential for the proper operation of our website and may remain enabled because disabling them may prevent certain website functions from working properly.
Where required by applicable laws, we will obtain your consent before enabling non-essential cookies or advertising technologies.
You can manage your cookie preferences through the cookie settings tool available on our website.
Rejecting certain cookies may affect some website features, analytics functions, or advertising experiences.
Advertising, Analytics, and AppLovin
We may work with advertising, analytics, attribution, and measurement service providers to help us:
• Understand how customers use the NESTIVOY website
• Measure advertising performance
• Analyze purchasing behavior
• Optimize advertising campaigns
• Prevent fraudulent activities
One of our advertising partners may include:
AppLovin Corporation (“AppLovin”)
When relevant technologies are enabled, AppLovin may collect information through cookies, pixels, APIs, scripts, or similar technologies.
Depending on website settings, user privacy choices, and applicable laws, information collected by AppLovin may include:
• IP address
• Browser information
• Device type
• Operating system information
• Device or advertising identifiers
• Website browsing activity
• Product browsing records
• Search activity
• Add-to-cart activity
• Checkout events
• Purchase and conversion information
• Advertising interaction data
• Advertising campaign performance information
• Country/region or similar location information
• Cookie and privacy preference information
AppLovin may use this information for:
• Advertising performance analysis
• Conversion tracking
• Advertising optimization
• Fraud detection
• Improving advertising services
• Providing advertisements that may be more relevant to users
The specific information collected depends on:
• The technologies we enable
• Your website activity
• Your privacy settings
• Legal requirements applicable to your location
We do not intentionally provide AppLovin with sensitive personal information for advertising purposes.
You can manage advertising cookie preferences through the cookie settings available on our website.
For more information about AppLovin’s privacy practices, please visit:
https://legal.applovin.com/privacy/
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to provide services, operate our business, complete transactions, measure advertising performance, protect our website, or comply with legal obligations.
Recipients may include:
• Shopify e-commerce platform providers
• Payment processing providers
• Logistics and delivery partners
• Warehouse and fulfillment providers
• Customer support providers
• Website technology providers
• Data analytics providers
• Advertising and marketing partners
• Fraud prevention and risk management providers
• Professional advisors, including legal, financial, and auditing advisors
• Government agencies, regulators, courts, or law enforcement authorities when required by law
We may also disclose information in connection with:
• Company mergers
• Business financing
• Company acquisitions
• Asset sales
• Corporate restructuring
• Bankruptcy proceedings
• Other similar business transactions
Third-party service providers may only process information according to the purposes of their relationship with us and must comply with applicable data protection requirements.
Our Relationship with Shopify
The NESTIVOY online store is powered by Shopify.
Shopify may collect and process information about your access to and use of our website in order to:
• Provide e-commerce services
• Maintain platform security
• Improve Shopify products and services
• Prevent fraudulent activities
Information submitted through nestivoy.com may be transferred to Shopify or service providers located outside your country or region.
For more information about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en
Depending on your location and applicable laws, you may be able to manage certain data preferences through Shopify’s privacy tools.
Targeted Advertising and Privacy Choices
Depending on your location’s privacy laws, certain advertising-related data processing activities may be considered:
• Targeted advertising
• Data sharing
• Sale of personal information
• Similar regulated data processing activities
Where applicable, you may have the right to limit or opt out of these activities.
You can manage your privacy choices through:
• Using the cookie preference tool available on our website
• Disabling non-essential advertising cookies
• Using applicable privacy control tools
• Contacting us:
Where required by law and technically feasible, we will respect applicable privacy preference signals, including Global Privacy Control (GPC).
Your choices may not completely prevent advertisements from appearing, but may affect whether advertisements are personalized or how advertising effectiveness is measured.
Marketing Communications
Where permitted by applicable laws, we may send you communications related to:
• NESTIVOY products
• Children's educational toys
• Building blocks and puzzle products
• Learning devices
• New product launches
• Promotional offers
• Website updates
You may stop receiving promotional emails at any time by clicking the “unsubscribe” link included in marketing emails.
Even if you unsubscribe from marketing communications, you may still receive important service-related messages regarding:
• Order confirmations
• Payment information
• Product delivery updates
• Refund or return notifications
• Account security alerts
• Customer service communications
Third-Party Websites and Links
Our Services may contain links to third-party websites, social media platforms, payment services, or other online services.
If you access these third-party services, their privacy policies and security practices may differ from those of NESTIVOY.
We do not control and are not responsible for the content, privacy practices, security measures, or data processing activities of third-party services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
Children's Privacy
The NESTIVOY website and online shopping services are primarily intended for parents, guardians, and adult consumers.
We do not knowingly collect personal information directly from children unless we have obtained parental or guardian authorization or another lawful basis under applicable laws.
If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate authorization, please contact us:
After receiving your request, we will review the situation in accordance with applicable laws and take reasonable steps to address the matter.
Information Security
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from:
• Unauthorized access
• Misuse
• Loss
• Modification
• Disclosure
We continuously improve our website security measures to help protect customer information.
However, please understand that:
No method of internet transmission, electronic communication, or data storage system can guarantee complete and absolute security.
Please do not send the following sensitive information through ordinary email:
• Full payment card numbers
• Payment passwords
• Banking security verification codes
• Account passwords
• Other highly sensitive information
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.
For example, we may retain information to:
• Process orders and maintain transaction records
• Provide customer service
• Manage returns, exchanges, and refunds
• Prevent fraudulent activities
• Maintain website and account security
• Resolve disputes
• Enforce agreements and policies
• Meet tax, accounting, and legal obligations
The specific retention period may vary depending on:
• The type of information
• The purpose of processing
• Legal requirements
• Business needs
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access and Know
You may have the right to request information about the personal data we collect and process about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain.
Right to Correct
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
Where applicable, you may have the right to receive a copy of your personal information in a usable format.
Right to Restrict or Object to Processing
You may have the right to restrict or object to certain processing activities involving your personal information.
Right to Withdraw Consent
If we process personal information based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the legality of processing performed before withdrawal.
Right to Opt Out of Targeted Advertising or Data Sharing
Depending on applicable laws, you may have the right to:
• Opt out of targeted advertising
• Limit certain personal information sharing
• Restrict certain regulated data processing activities
Right to Complain
You may have the right to submit a complaint to the relevant data protection authority in your region.
To submit a privacy request, please contact us:
Before processing certain requests, we may need to verify your identity to confirm that the request is made by the individual concerned or an authorized representative.
We will not discriminate against you for exercising your applicable privacy rights.
United States Privacy Rights
Under privacy laws in certain U.S. states, residents may have additional privacy rights.
These rights may include:
• Access to personal information
• Deletion of personal information
• Correction of personal information
• Receiving a copy of personal information
• Opting out of targeted advertising
• Limiting certain personal information sharing
You may submit privacy requests through:
Where required by law, we will honor supported privacy preference signals, including Global Privacy Control (GPC).
European Economic Area, United Kingdom, and Similar Regions
If your location is subject to:
• The General Data Protection Regulation (GDPR)
• The UK GDPR
• Other similar data protection laws
We may process your personal information based on one or more of the following legal grounds:
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests
• Your consent
• Protection of legal rights of individuals or businesses
If processing is based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.
If you believe our processing of your personal information does not comply with applicable laws, you may submit a complaint to your local data protection authority.
International Data Transfers
To provide NESTIVOY services, some of our service providers may operate outside your country or region.
As a result, your personal information may be:
• Transferred to other countries
• Processed in other countries
• Stored in data centers located in other countries
Where required by applicable laws, we use appropriate safeguards, including:
• Standard contractual clauses
• Contractual protections
• Other legally recognized transfer mechanisms
to help ensure that your personal information receives appropriate protection.
Complaints
If you have questions, concerns, or complaints regarding how we process your personal information, please contact us:
We will carefully review your feedback and take reasonable steps to address your concerns in accordance with applicable laws.
Depending on your location, you may also have the right to submit a complaint to a relevant privacy regulatory authority.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in:
• Business operations
• Website features
• Technology
• Service providers
• Advertising and marketing practices
• Applicable laws and regulations
Updated versions of this Privacy Policy will be published on this page.
We will update the “Last Updated” date at the top of this page to reflect the latest version.
Where required by law, we may provide additional notice regarding significant changes.
Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact us.
Brand Name: NESTIVOY
Website: nestivoy.com
Legal Entity:
Hainan Muy u Technology Co., Ltd.
Unified Social Credit Code:
91460000MAEA6PX53J
Registered Capital:
RMB 1,000,000
Legal Representative:
Xing Weiwei
Registered Address:
Room 309, Building 1, Sanya International Media Center, Yingbin Road, Jiyang District, Sanya City, Hainan Province, China
Customer Support and Privacy Email: service@nestivoy.com
nestivoy.com is owned and operated by Hainan Muy u Technology Co., Ltd.
The company is responsible for the operation of the NESTIVOY online store, customer service, order management, product supply chain coordination, and related e-commerce activities.
We are committed to providing families around the world with children's building blocks, puzzle products, learning devices, and educational products through a secure and reliable shopping experience.
We believe that trust comes not only from the products we provide, but also from:
Transparent Information. Reliable Service. Responsible Customer Support.