Shipping Policy
At NESTIVOY, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your products arrive at your doorstep.
Our product range includes children’s building blocks, building block puzzles, learning tablets, and other educational products. For delicate electronic products or products containing small components, we use appropriate protective packaging materials when necessary to help reduce the risk of damage during transportation.
Order Processing
Orders are usually processed within 1-3 business days after payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is calculated separately from carrier shipping time. During peak sales periods, holidays, unusually high order volumes, inventory checks, or other special circumstances, processing times may be slightly extended.
Some educational devices, learning tablets, or products containing multiple components may require additional preparation and quality checks before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Estimated Delivery Time
Estimated delivery time is usually:
7-20 business days after shipment
The estimated delivery time does not include the 1-3 business days required for order processing.
Delivery times may vary depending on:
- Delivery destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances beyond our reasonable control
All delivery times are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Fees
Available shipping methods and applicable shipping fees will be displayed during checkout based on your destination, product type, package size, and the products included in your order.
If promotional offers or free shipping discounts are available, the applicable terms will be clearly displayed during checkout before payment is completed.
Some larger educational sets, electronic learning devices, or products requiring special packaging may require different shipping methods depending on the destination.
Product Packaging Protection
Some NESTIVOY products may include:
- Small building blocks
- Puzzle components
- Educational accessories
- Electronic learning devices
- Charging accessories
- Instruction manuals
- Other delicate product components
Where appropriate, these products are packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully when receiving your order and inspect the products as soon as possible after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived safely and completely.
Tracking Your Order
If tracking service is available, we will send a shipping confirmation email containing your tracking number or tracking link to the email address provided during checkout.
After the tracking number is generated, please allow some time for the tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with logistics providers to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics or customs delays
If your order has not arrived within the estimated 7-20 business day delivery period, please contact our customer support team. We will review the available tracking and delivery information provided by the carrier.
Accuracy of Shipping Information
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update the information before shipment; however, once an order has entered processing or has already been shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping fees may apply where permitted by applicable laws.
International Orders
NESTIVOY ships to selected international destinations where shipping services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
NESTIVOY cannot control customs processing times or any fees charged by government authorities, customs agencies, or shipping carriers.
Products Damaged During Transportation
Because some NESTIVOY products may contain electronic components, small building pieces, puzzle parts, learning accessories, or other delicate product elements, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request efficiently, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer package
- A photo of the shipping label
- A short video showing the issue (if possible)
Please do not discard the damaged product or packaging before our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or other available resolution.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available carrier information.
Where appropriate, we can assist with carrier inquiries or other available solutions.
Investigation procedures and resolutions may depend on the carrier’s policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following locations first:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception area or mailroom
- Family members
- Neighbors
- Local delivery carrier
If you still cannot locate your package, please contact us. We will work with you to review the available delivery information.
Split Shipments
In some cases, products from the same order may be shipped separately due to:
- Inventory locations
- Product size
- Packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, building block sets, puzzle products, and learning devices may be shipped separately depending on inventory location or packaging requirements.
If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.
Even if your order is divided into multiple shipments, you will not be charged additional shipping fees.
Receiving Your Order
When receiving NESTIVOY products, we recommend:
- Carefully opening the package
- Avoiding sharp tools near the products
- Slowly removing protective packaging
- Handling small components, electronic devices, accessories, and instruction materials carefully
- Checking all items before discarding packaging
- Placing products on a clean and stable surface before use
If your product includes removable parts, accessories, charging components, or adjustable features, please review the relevant product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, damaged products, or your order, please contact our customer support team:
Brand: NESTIVOY
Official Website: nestivoy.com
Legal Entity: Hainan Muyv Technology Co., Ltd.
Unified Social Credit Code: 91460000MAE6PX53J
Registered Address: Sanya City, Hainan Province, China
Customer Support Email: service@nestivoy.com
nestivoy.com is owned and operated by Hainan Muyv Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged products or product-related inquiries, providing photos or videos of the product and packaging will help us review your request faster.
NESTIVOY — Inspiring creativity, learning, and imagination through play.