Return & Refund Policy
At NESTIVOY, we want every customer to have a clear, simple, and reliable return experience.
This Return and Refund Policy applies to eligible purchases made through nestivoy.com.
Our products include children’s building blocks, building block puzzles, learning tablets, and other educational products designed for children’s learning and entertainment.
1. 30-Day Return Period
Customers may request a return within 30 days after confirming receipt of an eligible order.
Before returning any product, please contact our customer support team:
service@nestivoy.com
Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.
Please do not send products back without contacting us first.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally meet the following conditions:
• Unused or in like-new condition
• Free from customer-caused damage
• Not modified or altered
• Returned with all original components
• Returned with all accessories included
• Returned with all included parts such as building blocks, puzzle pieces, charging cables, learning accessories, protective covers, or other product components
• Returned with product manuals or instructions, if provided
• Returned with original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation email.
Because many NESTIVOY products contain multiple small components, electronic parts, educational accessories, or delicate packaging materials, returned products should be packaged carefully to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product package does not automatically mean that the product cannot be returned.
However, where permitted by applicable laws, opened or used products returned due to personal preference may require inspection.
Returned products should not show signs of:
• Excessive use
• Misuse
• Customer-caused scratches, damage, cracks, or missing parts
• Unauthorized repairs
• Unauthorized modifications
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use
For learning tablets or electronic educational products, return eligibility may depend on whether the product has been activated, damaged, modified, or used beyond reasonable inspection.
If a product has experienced significant loss of value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may be applied where allowed by law.
4. Non-Returnable Items
Where permitted by applicable laws, certain products may not qualify for return based on personal preference, including:
• Customized or personalized products
• Gift cards
• Products clearly marked as final sale
• Products damaged due to misuse or improper operation
• Products with missing important components caused by customer handling
• Products that have been modified or repaired without authorization
• Other products clearly identified as non-returnable before purchase
Any product-specific exceptions will be stated on the relevant product page or communicated before return approval.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your NESTIVOY product immediately after receiving it.
This is especially important for products containing:
• Building blocks
• Building block puzzle pieces
• Learning tablets
• Electronic accessories
• Charging cables
• Protective accessories
• Educational components
• Other small or delicate product parts
If your order arrives:
• Broken
• Damaged
• Scratched
• Defective
• Incorrect
• Missing accessories
• Missing components
• Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
• Order number
• Product name
• Clear photos of the product
• Photos of internal packaging materials
• Photos of the external package
• Shipping label photo, if available
• A short video showing the issue, if applicable
For educational products, videos may be especially helpful for issues such as:
• Learning tablet not powering on
• Charging problems
• Screen or button issues
• Missing puzzle pieces
• Broken building block components
• Product functions not working properly
After reviewing the provided information, we will provide appropriate next steps based on the specific situation, applicable policies, and consumer protection laws.
6. Basic Product Inspection Before Return
For certain functional issues, our customer support team may first provide reasonable inspection or troubleshooting guidance.
For NESTIVOY products, this may include:
• Checking whether the device is properly charged
• Confirming charging cable connections
• Checking whether accessories are correctly installed
• Confirming that puzzle pieces or building blocks are complete
• Reviewing product instructions
• Checking product setup steps
For learning tablets, building blocks, or puzzle products, we may request photos or additional information to better understand the issue.
If a product is damaged, broken, or unsafe to continue using, please stop using the product.
7. Return Shipping Costs
For preference-based returns, including:
• Change of mind
• Selecting the wrong size, model, color, or product
• No longer needing the product
• Product not matching personal preference
• Other reasons unrelated to product defects
Customers are generally responsible for return shipping costs where permitted by applicable laws.
If NESTIVOY confirms that a product is:
• Damaged during shipping
• Defective
• Incorrectly shipped
• Missing essential components
• Eligible for seller-paid return shipping under applicable laws
We will provide appropriate return instructions or solutions.
Please do not purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Fees
In general, original shipping fees are not refundable for preference-based returns unless:
• NESTIVOY clearly states otherwise
• The return resulted from our error
• The product was defective, damaged, or incorrectly shipped
• Refund is required under applicable laws
9. Return Address
Return addresses may vary depending on:
• Product type
• Shipping location
• Customer destination
• Warehouse location
• Logistics arrangements
• Reason for return
Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.
After your return request is reviewed and approved, we will provide the correct return address.
10. Return Packaging
NESTIVOY products may include:
• Small building block components
• Puzzle pieces
• Learning accessories
• Electronic parts
• Charging accessories
• Protective materials
• Instruction manuals
Customers should carefully package returned products to reduce the risk of damage during return transportation.
Whenever possible, please include:
• Main product
• All accessories
• Building blocks or puzzle pieces
• Charging cables
• Protective covers
• Manuals or instructions
• Original packaging materials
• Other items originally included in the order
Products should be protected from movement, impact, moisture, or loss during shipping.
Customers are responsible for ensuring that preference-based returns are properly packaged.
11. Missing Accessories or Components
Where permitted by applicable laws, if returned products are missing components originally included with the order, the refund amount may be reduced.
Examples include:
• Building blocks
• Puzzle pieces
• Charging cables
• Accessories
• Protective covers
• Learning materials
• Instruction manuals
• Product components
Any deductions will be evaluated according to the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
• Product identification
• Return eligibility
• Product condition
• Return reason
• Included accessories
• Included components
• Condition of electronic parts or educational components
Approval of a return request does not always mean a refund has been approved before the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, refunds will generally be issued to the original payment method.
After NESTIVOY issues a refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.
Processing times vary depending on the financial institution or payment service provider.
14. Refund Deductions
Where permitted by applicable laws, appropriate deductions may be applied for significant loss of value caused by:
• Missing components
• Missing accessories
• Excessive use
• Customer-caused damage
• Unauthorized modification
• Unauthorized repair
• Improper storage
• Improper handling
• Damage occurring after delivery
Any deductions will be assessed based on the specific situation.
15. Exchanges
Exchange availability depends on current inventory and product availability.
Because NESTIVOY products may be offered in different:
• Models
• Colors
• Sizes
• Functions
• Designs
• Product variations
A direct replacement may not always be available.
If an exchange cannot be completed, the most practical option may be:
- Return the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before requesting an exchange.
16. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing your order.
Email: service@nestivoy.com
We will make reasonable efforts to assist before shipment begins.
However, once an order enters:
• Processing
• Picking and packing
• Product preparation
• Order fulfillment
• Shipping preparation
• Shipment
we cannot guarantee cancellation.
If the order has already shipped, you may need to follow the applicable return process after receiving the product.
17. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us:
Brand: NESTIVOY
Website: nestivoy.com
Legal Entity:
Hainan MuyU Technology Co., Ltd.
Unified Social Credit Code:
91460000MAE6PX53J
Customer Support Email:
service@nestivoy.com
For order-related questions, please provide your order number and the email address used during checkout.
For damaged products, please provide clear photos or videos of the product and packaging.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
nestivoy.com is owned and operated by Hainan MuyU Technology Co., Ltd.
