Payment & Security
Payment Methods
Available payment methods will be displayed during checkout.
Payment methods may vary depending on your location, selected currency, device, order amount, and payment services available at the time of purchase.
Only the payment methods displayed during checkout can be used to complete your order.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud prevention review.
Your payment service provider, issuing bank, card network, or other financial institution may:
• Approve or decline transactions
• Request additional verification
• Place temporary authorization holds
• Set transaction limits
• Require additional security checks
NESTIVOY does not control the approval decisions, verification procedures, authorization periods, or processing schedules of independent payment providers or financial institutions.
If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.
Checkout Security
NESTIVOY uses Shopify as its e-commerce platform and works with participating third-party payment providers to support checkout and payment processing.
Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.
We take reasonable measures to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
For your own security, we recommend:
• Using trusted devices and networks when shopping
• Keeping your account credentials confidential
• Confirming that you are visiting the official nestivoy.com website before entering payment information
• Avoiding sending sensitive payment information through email or customer support messages
NESTIVOY will never request your full credit card number, CVV/security code, or online banking password through email.
Pricing and Order Total
Before completing your purchase, the checkout page will display applicable:
• Product prices
• Quantity
• Discounts
• Shipping fees
• Applicable taxes
• Final order total
Please carefully review your order before making payment.
The amount displayed during checkout before order completion generally represents the transaction authorization amount, excluding any additional fees charged by your bank or payment provider.
Currency and Foreign Exchange
Prices are displayed and processed in US Dollars (USD).
If your payment method uses a currency other than US Dollars (USD), your bank, card issuer, or payment provider may apply:
• Currency conversion rates
• Foreign transaction fees
• Exchange rate adjustments
• Other financial institution charges
These rates and fees are determined independently by your payment provider and are not controlled by NESTIVOY.
Temporary Authorization Holds
In some cases, your bank or card issuer may display a temporary or pending authorization before payment is fully completed.
A pending authorization does not necessarily mean that the final charge has been completed.
If a payment attempt fails or an order is canceled, the time required for the temporary authorization to disappear depends on your bank, card issuer, or payment provider.
NESTIVOY cannot control the release timing of these authorization holds.
Failed or Declined Payments
Payments may be declined due to:
• Incorrect payment information
• Insufficient funds
• Bank or card restrictions
• Billing information mismatch
• Security verification issues
• Fraud prevention screening
• Payment provider restrictions
• Technical or network problems
If payment authorization cannot be completed successfully, your order may not be processed.
For more information about failed transactions, please contact your bank or payment provider.
Duplicate Charges or Unexpected Charges
If you believe you have been charged more than once for the same order, please first check whether one transaction appears as a pending or temporary authorization.
If you still believe there is an incorrect or duplicate charge, please contact us:
Please provide:
• Order number
• Email address used during checkout
• Transaction date
• Charged amount
For security reasons, please do not send your full payment card number, CVV/security code, online banking password, or other sensitive financial information by email.
Discount Codes and Promotions
Discount codes generally must be entered before completing checkout.
Promotional codes and special offers may be subject to:
• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Excluded products
• Geographic restrictions
• Usage limits
• Other promotion-specific terms
Unless otherwise stated, discount codes:
• Cannot be combined with other offers
• Cannot be exchanged for cash
• Cannot be applied retroactively to completed orders
• May be limited to one use per customer or order
The terms displayed with each promotion will apply to that offer.
Taxes and Additional Fees
Applicable taxes and shipping fees will be displayed during checkout where applicable or supported.
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination.
For more information, please review our Shipping Policy.
Refunds
Unless otherwise required or permitted by applicable payment providers or laws, approved refunds will generally be issued to the original payment method used for purchase.
After NESTIVOY issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times are determined by the relevant financial institution and are outside the control of NESTIVOY.
For refund eligibility information, please review our Return & Refund Policy.
Payment Verification and Fraud Prevention
To protect our customers and our store, certain transactions may require additional review.
Where reasonably necessary, we may delay shipment, request reasonable verification, decline orders, or cancel transactions involving:
• Suspected fraud
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual order activity
• Other reasonable security concerns
If an order is canceled after successful payment collection, we will process the applicable refund according to our policies and payment provider procedures.
Payment Privacy
Information provided during checkout may be processed by:
• NESTIVOY
• Shopify
• Payment processors
• Banks and card issuers
• Fraud prevention service providers
• Logistics or delivery service providers when necessary
• Other service providers involved in completing transactions
For more information about how NESTIVOY handles personal information, please review our Privacy Policy.
Independent payment service providers may also process information according to their own privacy policies.
Contact Us
If you have any questions regarding payments, charges, discount codes, checkout, refunds, or transaction-related matters, please contact us:
Brand: NESTIVOY
Website: nestivoy.com
Legal Entity:
Hainan Muyu Technology Co., Ltd.
Unified Social Credit Code:
91460000MAE6PX53J
Customer Support Email:
service@nestivoy.com
For order-related questions, please provide your order number and the email address used during checkout so that our team can assist you more efficiently.
Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.
nestivoy.com is owned and operated by Hainan Muyu Technology Co., Ltd.