Contact Us
Welcome to NESTIVOY.
We are committed to providing responsive and reliable customer support throughout your entire shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our product range, our customer service team is always ready to help.
If you have any questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support via Email
Email: service@nestivoy.com
Our customer service team carefully reviews every inquiry and aims to provide a clear and effective response within 24–48 business hours (1–2 working days).
To help us assist you with existing orders more quickly, please include your order number whenever possible.
For any product-related questions, please include the following information:
• Product name
• Order number (if available)
• A brief description of the issue or concern
• Clear photos (if available)
• If the issue relates to product condition, components, learning devices, building blocks, puzzles, or other product details, please provide a short video if possible
Providing this information will help us serve you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@nestivoy.com
Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time, USA)
Messages received outside normal service hours will be reviewed on the next business day.
Please note that during holidays, promotional periods, or times of unusually high inquiry volume, response times may vary.
3. Orders, Shipping and After-Sales Support
Our support team can assist you with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care and usage guides
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale cooperation inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
NESTIVOY offers a selection of children's educational products, including building blocks, block puzzles, learning machines, and other learning-related products.
If you experience any issues while using our products, our customer service team can assist you with:
• Product size and specifications
• Materials and product quality
• Product components and accessories
• Building block structures and puzzle assembly
• Learning device functions and usage guidance
• Product care and maintenance
• Included accessories
• Recommended usage methods
• Product styles and variations
• Frequently asked questions
Since different products may have different specifications and functions, please provide the product name when contacting us.
5. Business and Wholesale Inquiries
NESTIVOY welcomes inquiries from retailers, distributors, educational product buyers, children's education companies, and other potential partners.
For wholesale, distribution, bulk purchasing, or other business cooperation matters, please contact:
Email:
service@nestivoy.com
Please include:
Subject: Business Inquiry
Subject: Wholesale Inquiry
This will help us process your request more efficiently.
If possible, please provide your company name, market information, expected order quantity, and a brief description of your inquiry.
6. Company Information
Brand Name: NESTIVOY
Website: nestivoy.com
Legal Entity:
Hainan Muyou Technology Co., Ltd.
Registered Address:
Room 309, Commercial Apartment, Building 1, Sanya International Media Center, Yingbin Road, Jiyang District, Sanya City, Hainan Province, China
Unified Social Credit Code:
91460000MAE6PX53J
Registered Capital:
RMB 1,000,000
Legal Representative:
Xing Weiwei
For further business inquiries, please contact our business representative.
Phone:
+86 15273717615
Customer Support Email:
service@nestivoy.com
nestivoy.com is owned and operated by Hainan Muyou Technology Co., Ltd. The company is responsible for the operation of the NESTIVOY online store, customer service, order coordination, and related e-commerce activities.
We Are Always Here to Help
From choosing the right NESTIVOY children's building blocks, block puzzles, and learning devices to receiving and enjoying your order, our team is committed to providing you with a clear, reliable, and pleasant shopping experience.
If you have any questions, please contact us:
Thank you for choosing NESTIVOY.